All classes are held at the Judiciary Education & Conference Center unless otherwise indicated. Please read Important Information about Registration. You will then have to fill out the attached registration form below and have it signed by your supervisor
| Course Description |
Description |
| Annual Leadership Conference |
This special two-day program offered annually by the Office of Professional Development gives those Judiciary employees in managerial positions the opportunity to enhance their ability to be effective leaders. Each year’s theme reflects current trends and news of importance to the Judiciary. Please note this program is only available for lead workers, supervisors, managers, and administrative officials. |
Conflict Resolution |
This course is designed to help participants understand how to use conflict positively to strengthen relationships. Participants will understand what is happening in “high stakes” conversations biologically and psychologically, and learn how to create safety for themselves and others during tense discussions such as performance appraisals, dealing with difficult personalities or bad attitudes, and personal hygiene. This course will help participants identify their preferred communication style and methods of dealing with conflict. |
| Conducting Meetings That Won't Put People To Sleep |
Conducting Meetings That Won't Put People To Sleep explores answers to the question why do people hate meetings. Participants learn about the importance of having an agenda, developing ground rules for meeting participants and discuss best practices for conducting effective and fun meetings. |
| Criminal Rules & Statutes Training |
This two-day training will identify rules and statutes located in Criminal Law, Criminal Procedure, Courts and Judicial Proceedings, Md. Rules Titles 4, 15, 16 and other volumes of the Annotated Code that specifically relate to criminal procedures within a Circuit Court Clerk's Office. The training will also include units on the circuit court clerk's responsibilities in the areas of bail bonds, victims notification, record retention and access. Class is limited to 80 participants. Preference will be given to circuit court clerk's office staff. Class is from 9:00 a.m.-4:00 p.m. |
New Employee Orientation |
This revised orientation welcomes all new employees to the Maryland Judiciary. New employees begin on a website designed specifically for them. The website provides them with assignments they need to complete before they begin work, through their first few weeks, months, and beyond. New employees are also invited to attend an orientation at the Judiciary Education & Conference Center in Annapolis. This face-to-face orientation will give new employees an overview of the Maryland Judiciary and provide them with an opportunity to meet and learn from several leaders in the Judiciary. A break out session will be held for the various parts of the Judiciary, including Circuit Court, District Court, and other segments of the Judiciary. Human Resources staff will also be available to answer any questions new employees might have. Employees should contact their supervisor for registration information. |
Diversity Issues in the Workplace |
This class expands on the concepts introduced in Diversity in the Workplace. It more closely examines the diversity issues affecting our working relationships. This class allows time to explore our biases, stereotypes, and prejudices, and reflect on their impact in the workplace. Strategies for working respectfully with individuals and team members will be discussed in depth. |
Fairly Legal: The Value of Mediation and Conflict Resolution in Your Court |
This interactive, high-energy course for Judiciary staff explores the use of mediation as a vital part of our judicial process. The course focuses primarily on mediation, with some examination of other common alternative dispute resolution processes, such as negotiation, conciliation, and arbitration, in addition to settlement conferences and community conferences. Participants will experience some of the skills mediators use that also can be applied in professional settings and interpersonal relationships. Upon completion of the course, participants will be able to:
- Describe mediation and its benefits
- Provide the public with information about court and community mediation resources in their jurisdiction
- Identify various conflict styles and their effect on communication and dispute resolution
- Apply effective communication techniques to help diffuse or resolve interpersonal conflicts
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| Family Law Rules and Statutes Training |
This two-day course is developed primarily for circuit court employees who work in the areas of Family Law or Juvenile. (However, any employee of the Judiciary may attend.) It is designed to familiarize participants with the "clerk shall" rules and statutes that are applicable in family law matters. The "clerk shall" rules require action by the clerk. This course is also designed to provide a general overview of how the rules of procedure are adopted and to provide participants with copies of any general information or letters of advice with respect to the duties of the clerk. This course is open to 40 participants. You must be able to attend both days. Please register electronically. Faxed or e-mailed registration forms will not be accepted.
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From Staff to Supervisor
(Webinar 10:00 a.m.) |
The From Staff To Supervisor webinar will discuss the top six challenges new supervisors and managers face when promoted into management: supervising former friends; documenting performance issues; motivating the staff; problem solving; and mission and vision.
What is a webinar? Short for Web-based seminar, these are classes transmitted over the internet consisting of a shared group environment on-line which includes live audio and video communication with an audience that is in a remote location from the instructor. Employees never have to leave their office and view the webinar from their workplace computer. |
Fundamentals of Customer Service
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If you have ever worked with customers, you know how challenging, yet rewarding, it can be. In this class, you will learn essential communication skills for dealing with difficult situations and methods to deliver services to the public without "losing your cool." This is a full-day course and highly recommended for newly-hired Judiciary employees. This class is held at the Judiciary Education & Conference Center in Annapolis from 8:30 to 3:30.
Course highlights include learning how to:
- Use behavior to deliver good service
- Deal with difficult customers
- Master effective telephone communication skills
- Use the components of customer service to your advantage
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Introduction to the MBTI |
Have you ever noticed how different people are? Of course you have. So, why do people behave in certain ways you may have difficulty understanding? While we will never be able to predict a person’s actions, there is a way to better understand our behavior, and the behavior of those around us. By using the Myers-Briggs Type Indicator (MBTI) assessment, we can examine our natural preferences for how we like to take in information, how we prefer to make decisions, and much more. With 50 years of reliability and validity research conducted, it is the most widely used psychological assessment tool in the world. By better understanding our preferences and those of others, we can improve both our personal and professional daily interactions. |
| Legal Research: Maryland Code and Rules |
This interactive class will start with a review of the development of the Code and Rules and provide detailed exposure to their current structure and format. The goal of this session is to increase participants’ confidence in using the Maryland Code and Rules in both print and online formats.
There is no prerequisite for this class. Shared laptops for online sources are provided; however, participants are welcome to bring their own laptops if they wish. Laptops must have wi-fi connection ability for use in the class. This course is held at the State Law Library conference room from 9:00 a.m. to 4:00 p.m. for a maximum of 10 students. |
| Legal Research: Maryland Cases |
This interactive class will cover basic legal concepts and judiciary structure, detailed illustrations of court opinion structure and organization, and various methods of locating Maryland case law. The goal of this session is to increase participants’ confidence in researching Maryland case law using both print and online sources.
There is no prerequisite for this class. Shared laptops for online sources are provided; however, participants are welcome to bring their own laptops if they wish. Laptops must have wi-fi connection ability for use in the class. This course is held at the State Law Library conference room from 9:00 a.m. to 4:00 p.m. for a maximum of 10 students.
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Legal Research: Secondary Sources |
One of the best places to start just about any legal research project is with a secondary source. Secondary sources can help explain, discuss, or analyze an area of law. They can also assist in locating primary law. This interactive class will show you how to streamline your legal research by using secondary sources like encyclopedias, American Law Reports, Restatements of Law, law reviews, nutshells, and dictionaries.
There is no prerequisite for this class. Shared laptops for online sources are provided; however, participants are welcome to bring their own laptops if they wish. Laptops must have wi-fi connection ability for use in the class. This course is held at the State Law Library conference room from 9:00 a.m. to 4:00 p.m. for a maximum of 10 students. |
| New Supervisor and Manager Training |
The New Supervisor and Manager Training has been revised. There are three phases to the new training, including a website specifically designed to enhance your training. Each phase of training uses an airline theme. Phase One is called “Leaving the Hanger” and this phase is about obtaining your boarding pass by signing up for class and learning about training opportunities for new supervisors and managers. Phase Two is called “Flight Simulation” and this is a two day boot camp of classroom instruction to help get off the ground and at cruising altitude. Phase Three is called “Lift Off” and this is a compilation of web based resources for new and experienced supervisors and managers, including an online manual of specific topics to help you have a smooth take off, flight, and landing. |
Safety and Security in the Courts (Webinar 10:00 a.m.) |
Safety and security in the courts is a topic all Judiciary employees need to know. In this program, participants will discover tips that may save a life! Using distance learning technology, the Office of Professional Development (OPD) in conjunction with the Judiciary’s Office of Emergency Preparedness and Court Security is offering a training program that can help all employees discover how to keep themselves and others safe at work and at home.
The topics include:
- Surviving an active shooter situation
- Intimate partner violence and stalking - the impact on the workplace
- Recognizing and preventing violence in the workplace
What is a webinar? Short for Web-based seminar, these are classes transmitted over the internet consisting of a shared group environment on-line which includes live audio and video communication with an audience that is in a remote location from the instructor. Employees never have to leave their office and view the webinar from their workplace computer. |
| Serving the Multicultural Customer (Webinar 10:00 a.m.) |
Court customers come from a variety of backgrounds and providing services to these individuals may be challenging. In this webinar, participants will enhance their understanding of the needs specific to certain and explore techniques for communicating more efficiently across cultures and languages.
What is a webinar? Short for Web-based seminar, these are classes transmitted over the internet consisting of a shared group environment on-line which includes live audio and video communication with an audience that is in a remote location from the instructor. Employees never have to leave their office and view the webinar from their workplace computer |
The Challenging Customer (Webinar 10:00 a.m.) |
In this webinar, employees will learn about “The Bait Game,” and techniques for dealing effectively with challenging court customers.
What is a webinar? Short for web-based seminar. These are classes transmitted over the internet consisting of a shared group environment online which includes live audio and video communication with an audience that is in a remote location from the instructor. Employees never have to leave their office and view the webinar from their workplace computer. |
The Eight Purposes of Courts (Webinar 10:00 a.m.) |
The Eight Purposes of Courts is based on the work of Ernie Freisen and the webinar will discuss those eight purposes; how every court employee is involved directly or indirectly in the dispensation of justice; and the Judiciary's expectation that we serve the citizens of Maryland in a professional manner.
What is a webinar? Short for Web-based seminar, these are classes transmitted over the internet consisting of a shared group environment on-line which includes live audio and video communication with an audience that is in a remote location from the instructor. Employees never have to leave their office and view the webinar from their workplace computer. |
| Understanding and Managing Stress |
Understanding and Managing Stress examines sources of stress and the toll it can take on physical, emotional and relational health and explores ways to reduce and eliminate stress. Participants will develope strategies to cope with stress. |
Working with the Generations
(Webinar 10:00 a.m.) |
In this webinar, participants will learn why working with the four generations in the workplace can be challenging and tips for more effective communication.
What is a webinar? Short for web-based seminar, these are classes transmitted over the internet consisting of a shared group environment online which includes live audio and video communication with an audience that is in a remote location from the instructor. Employees never have to leave their office and view the webinar from their workplace computer. |
Your Professional Image (Webinar 10:00 a.m.) |
In this webinar, participants will learn about the Judiciary’s dress code policy and how their appearance, actions and attitude can affect interacting with the courts’ customers.
What is a webinar? A webinar is short for web-based seminar. These are classes transmitted over the internet consisting of a shared group environment online which includes live audio and video communication with an audience that is in a remote location from the instructor. Employees never have to leave the office and view the webinar from their workplace computer. |
| Your Role In Preventing Workplace Harassment (Webinar 10:00 a.m.) |
Webinar description: "Learn what you can do to prevent workplace harassment, the things you should not do and what courses of action are available to you."
What is a webinar? Short for Web-based seminar, these are classes transmitted over the internet consisting of a shared group environment on-line which includes live audio and video communication with an audience that is in a remote location from the instructor. Employees never have to leave their office and view the webinar from their workplace computer.
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